Terms & Conditions
Booking
A security deposit is required to cover any potential damage, excessive cleaning, or violations of the rental agreement that may occur during the use of YOKOEXCLAMATION Trailer. This deposit is separate from the rental fee and must be paid in advance to secure the booking.
A refundable security deposit of GHC 1000 is required for all bookings. The deposit must be paid in full at the time of reservation or at least (one week) prior to the event. Payment and booking can be made on website https://paystack.shop/pay/vt_x5zscobh or on WhatsApp at 0539299233.
If no issues are found, the deposit will be refunded in full within 1 business day after the event. You will be notified in writing of any deductions made from the deposit. A staff member will inspect the trailer before and after the event. The client (or responsible adult) is encouraged to be present during post-event inspection. If damages or costs exceed the security deposit, the client will be billed for the difference. Failure to pay may result in legal action.
Pricing:
We offer flexible rental options designed to accommodate a variety of events and budgets. Our standard pricing is as follows:
- Full-Day Rental (8 hours): GHC 7,500
Ideal for festivals, corporate events, school programs, or large private gatherings. - Half-Day Rental (4 hours): GHC 5,000
Perfect for birthdays, community pop-ups, or smaller group events.
Price Disclaimer
- All listed prices are subject to change based on demand, special promotions, or custom event requirements.
- Final pricing will be confirmed at the time of booking and is valid only once a deposit has been received.
For large-scale events or multi-day bookings, please contact us directly for a custom quote.
Transportation:
YOKOEXCLAMATION offers free transportation and setup of the trailer for events located within a 25km radius of our base location. For events located outside the free radius, a transportation fee will apply based on the distance from our base. Additional travel charges may apply for areas with restricted access, tolls, or extended setup times. You will be notified of any applicable transportation fees during the booking process.
All transportation charges must be:
- Calculated and confirmed at the time of booking
- Paid in full, along with the security deposit, no later than one week prior to the event
Failure to pay transportation charges in advance may result in cancellation of service and forfeiture of your reservation.
Cancellation:
We understand that plans can change. However, due to the nature of our scheduling and limited availability, the following cancellation policy applies to all bookings:
1. Cancellation with One Week Notice
If the client cancels their reservation seven (7) or more days prior to the scheduled event:
- 50% of the security deposit will be refunded.
- Any transportation charges paid in advance will also be refunded.
2. Cancellation with Less Than One Week Notice
If the client cancels less than seven (7) days before the scheduled event:
- 100% of the security deposit is forfeited.
- Any transportation charges paid are non-refundable.
3. Non-Payment of Balance
If the client fails to pay the full remaining balance (including transportation charges, if applicable) at least seven (7) days before the event:
- The booking will be automatically cancelled.
- The client will forfeit the full deposit and any transportation fees already paid.
- No further services will be provided, and the date will be released to other customers.
4. No Refund Policy
All payments are final. No refunds will be given for:
- Cancellations within 7 days
- Non-payment of final balance
- Weather-related cancellations unless determined unsafe by YOKOEXCLAMATION
- Client no-shows or last-minute schedule changes
Rescheduling:
In the event that the CLIENT wishes to change the date of a confirmed booking, the following rescheduling policy applies:
1. Request to Reschedule
If the CLIENT requests to reschedule their event:
- YOKOEXCLAMATION will make every reasonable effort to accommodate the new date, subject to availability.
- A non-refundable rescheduling fee of GHC 500 will be required to process the date change.
2. Notice Requirement
- If the rescheduling request is made seven (7) or more days prior to the original event date, the existing deposit may be applied to the new booking (less the GHC 100 rescheduling fee).
- If the rescheduling request is made less than seven (7) days prior to the original event date, the CLIENT forfeits the entire deposit, and the booking is considered cancelled under our cancellation policy.
3. New Deposit Requirement
In cases where the original deposit is forfeited, the CLIENT agrees that a new deposit must be paid in full to secure the new event date.
Clients’ Responsibility:
To ensure a smooth and successful experience, the following responsibilities apply to all clients booking services from YOKOEXCLAMATION:
1. General Responsibility
The CLIENT is responsible for:
- Providing a safe and legal location for trailer setup and operation.
- Ensuring adequate access for parking and maneuvering the trailer.
- Maintaining a respectful and safe environment for staff, equipment, and guests.
2. Multi-Day Rentals – Staff Accommodation
For bookings that span more than one day, the CLIENT is responsible for providing suitable overnight accommodation for YOKOEXCLAMATION staff, within reasonable distance from the event venue.
- Accommodations must be safe, private, and in line with standard lodging conditions (e.g., hotel, guesthouse, or equivalent).
- Accommodations must be confirmed and arranged before the first day of the event.
3. Failure to Provide Accommodation
If suitable accommodation is not provided in advance, YOKOEXCLAMATION reserves the right to:
- Withdraw from the event after the completion of the first day.
- Cancel the remaining days of service.
- Retain all payments and deposits; no refunds will be given.
Safety
The safety of our
guests, staff, equipment, and property is our highest priority. The following
safety policies apply to all events involving the use of our trailer:
1. On-Site
Supervision
- YOKOEXCLAMATION
staff will remain on-site for the full duration of the event to operate
and supervise the trailer.
- Staff
are responsible for managing the equipment, assisting guests, enforcing
safety rules, and ensuring proper use of the trailer.
2. Trailer
Positioning and Movement
- The
trailer will be positioned and secured at one fixed location for the
entire event.
- Under no
circumstances is the CLIENT or any third party permitted to move, attempt
to move, reposition, or tow the trailer once it has been set up by
YOKOEXCLAMATION staff.
3. Violation
of Movement Policy
If the CLIENT or
any party attempts to move or interfere with the trailer:
- The
trailer will be immediately locked and secured by staff.
- YOKOEXCLAMATION
will withdraw all services for the remainder of the event.
- The
CLIENT will forfeit all payments and deposits—no refunds will be issued.
4. General
Safety Rules
- Guests
must follow all safety instructions given by staff.
- No
smoking, alcohol, or unauthorized food and drink inside the trailer.
- Children
must be supervised by an adult when inside or around the trailer.
- Any
unsafe or disruptive behavior may result in immediate removal from the
trailer.
Grid
Connection Agreement:
This Grid
Connection Agreement (“Agreement”) is made between the Client
(hereinafter “CLIENT”) and YOKOEXCLAMATION (hereinafter
“YOKOEXCLAMATION”) and governs the use of the CLIENT’s electrical
supply during the rental period of the YOKOEXCLAMATION trailer.
1. Authorization
to Access Power
By booking
YOKOEXCLAMATION, the CLIENT hereby authorizes and agrees that YOKOEXCLAMATION
may access and connect to the CLIENT’s electrical power grid at the event
location for the duration of the booking.
2. Power
Supply Requirements
- The CLIENT shall provide a reliable
supply of electricity for operational use during the agreed event hours.
- The CLIENT must ensure that the
power provided meets the technical load requirements specified by
YOKOEXCLAMATION.
- Details of required voltage, outlet
type, and circuit capacity will be made available.
3. Backup
Power Provision
In the event of
emergency outages, YOKOEXCLAMATION will make reasonable efforts to provide backup
power and surge protection to maintain service continuity, if required and
available.
4. Client
Responsibility
The CLIENT
agrees to:
- Report any faults, fluctuations, or
anomalies in the power supply immediately to YOKOEXCLAMATION staff.
- Ensure that all electrical
connections and circuits made available are safe, compliant, and capable
of handling the trailer’s power load.
- Be liable for any damage caused to
YOKOEXCLAMATION equipment, trailer, or property resulting from:
- Faulty or unsafe electrical
installations
- Inadequate or fluctuating power
supply
- Overdrawing beyond the defined
load limits
Any necessary
repairs or replacements resulting from such damages will be charged to the
CLIENT in full.
5. Limitation
of Liability
YOKOEXCLAMATION
shall not be held liable for any indirect, incidental, or consequential damages
resulting from:
- Use of the CLIENT’s power supply
- Power outages or fluctuations
- Electrical surges or interruptions
during the event
The CLIENT
agrees to indemnify and hold harmless YOKOEXCLAMATION from any and all claims,
losses, or damages arising from misuse, negligence, or failure to comply with
this agreement.
6. Compliance
YOKOEXCLAMATION
will comply with all applicable technical specifications, electrical safety
rules, and local regulatory standards when connecting to and using the CLIENT’s
power supply.
Assumption of Risk:
By entering and participating in
activities within the YOKOEXCLAMATION trailer and its vicinity, you acknowledge
and agree that participation involves inherent risks, including but not limited
to physical exertion, motion sickness, tripping hazards, collisions, or other
accidents.
You voluntarily assume all risks
associated with participation and release YOKOEXCLAMATION and its owners,
staff, affiliates, and partners from any and all liability for injuries or
damages that may occur.
Limitation of Liability:
YOKOEXCLAMATION shall not be liable for
any injuries (including personal injury, disability, or death), losses, or
damages sustained while participating in or being present within the Trailer
and its vicinity, unless caused solely by gross negligence or willful
misconduct by YOKOEXCLAMATION
This includes, but is not limited to:
- Falls
or collisions inside the trailer,
- Reactions
to visual or audio stimuli (e.g. flashing lights, loud sounds),
- Injuries
from equipment use (controllers, VR sets, furniture),
- Environmental
conditions (e.g. stairs, doorways, ramps).
Supervision of Minors:
All children under the age of 13 must be
supervised by a parent or guardian at all times. The parent or guardian assumes
full responsibility for the child’s safety while in or around the Trailer.
Health Conditions:
If you or your child has any medical
condition that may be affected by light, sound, or video games (e.g. epilepsy,
heart conditions, sensitivity to motion), please notify staff in advance and refrain
from participation if appropriate. You participate at your own risk.
Behavior and Safety Rules:
Participants must follow all safety instructions and rules provided by staff. Unsafe, reckless, or disrespectful behavior may result in removal from the Trailer and its vicinity, without refund. YOKOEXCLAMATION reserves the right to refuse service to anyone posing a risk to themselves or others.
Social Media Consent
By participating, you grant permission for YOKOEXCLAMATION to take and use photos/videos of the event for promotional purposes, unless you notify us in writing beforehand.
Agreement
By booking YOKOEXCLAMATION, submitting payment and/or entering our trailer and its vicinity, you confirm that:
- You have read and understood these terms,
- You accept all risks of participation,
- You waive any claims against YOKOEXCLAMATION arising from injury or damage,
- You are authorized to agree on behalf of yourself and/or your child(ren).